A disabled woman with severe health issues says she was left with no heating or hot water for nearly two weeks.
Glenys Davies is ‘begging’ her housing association to fix the problems after what she claims has been two years of misery.
The housing association says it is investigating the situation in order to find a “permanent solution” to the issues, the Daily Post reports.
Glenys, of Llansannan in North Wales, suffers from a range of ailments, including chronic obstructive pulmonary disease, heart and lung problems and mobility issues.
She says that the ongoing problems came to a head on Monday when smoke started billowing in to the living room and out of the skirting boards upstairs, while an engineer tried to find the source of the problem.
The woman, who has lived at the property for 38 years, said: “I’ve been begging them to sort it out for nearly two years.
“I’ve had so many issues with the fireplace collapsing and they just keep patching up holes. It needs pulling out and starting again – they have a responsibility to their tenants.
“It feels like we’re a forgotten community.”
She added that she tragically lost six of her nephews and nieces in a house fire in Wrexham 23 years ago.
She said: “This sort of thing scares me, it’s terrifying.
“I’m just so unwell. Most of the time I have to go around the house on my knees because of nerve damage in my feet.
“We’ve been without heating and hot water for almost two weeks because everything is powered by the coal fire.
“Thankfully I have an electric shower but at this time of year I need heating – it’s freezing.”
She said that on Tuesday somebody came with electric heaters as a short term solution but said she would struggle to afford the extra electricity cost of leaving them on.
She added: “It’s been two years of back and forth with them about the fire now, it’s exhausting.
“They need to put their hands up and help their tenants, we are desperate.
“They know my medical history but they don’t seem to care, I feel as though I’ve never been so let down in my life.”
The 58-year-old wants Grŵp Cynefin to replace the coal fireplace in her home due to issues with smoke coming back in to the property.
Glenys also says she has had major problems with the outside drainage but despite being disabled she had to rectify it herself after being unable to get hold of anyone from the organisation.
A Grŵp Cynefin spokesperson said: “Grŵp Cynefin is aware of recent problems with the open fire at this property and are investigating.
“We are also hoping for the tenant’s agreement to install a modern, electric heating system and are providing temporary electric heating while discussions and arrangements around a permanent solution are made.
“We are providing short term support towards utility costs and the tenant is also being supported by our housing officers and services.”
The spokesperson added that flues had been regularly tested where there are fuel fires as were smoke and carbon monoxide detectors.
The association said that their records showed the work on the blocked drain was carried out by a specialist company once it was brought to their attention.
The statement continued: “We are in regular contact with the tenant in question and are confident that we can resolve these issues through dialogue and cooperation.”